FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Orders placed before 3pm will be processed same day. Orders placed after 3pm will be processed the following business day. Average shipping times are 3-5 business days.
Tracking numbers will be updated automatically after your order has been shipped. If you're having issues with your tracking number please email us at toptierhair.tth@gmail.com.

 I no longer want my order, can it be returned? 
Once your order is shipped, there are no refunds or exchanges..

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped there are no refunds.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help make your Top Tier hair experience.a breeze! Please send us an email to toptierhair.tth@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.